Day 10 [Review Shop Content]

As our businesses grow and evolve, we discover more of what we do or don’t want to do or what we should add or change. However, we sometimes forget to update our information and tell our customers. Here are some things to look at and review that will hopefully save a lot of headaches in the long run and make for better customer service:



Review (or write if you haven’t done so) what policies you may have like shopping, returns, copyright, use of content, revisions, etc. This will help you not have to answer 10,000 messages over the same thing.



etsy-about-me-shop-story-khaki-and-chromeEveryone likes to know who they are buying from and it helps create trust. It gives insight to you and your shop and helps create a relationship with the customer.


[3] SHOP ANNOUNCEMENTetsy-front-page-khaki-and-chrome

Make sure your front page is always updated to keep your customers in the loop. Let them know when the shop will be open/closed, if you’re having a sale, and most importantly, when your Christmas delivery deadline is!



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